At Budini Incorporated, we are committed to delivering responsive, efficient, and professional support to all users of our systems, equipment, and services.
This Customer Support Policy outlines the scope, channels, availability, and service levels that govern our customer support operations.
Budini provides support for the following:
– Budini TMS (Windows application)
– Budini TOP Web
– Budini Tire Survey System
– Budini TiMA
– Budini Torque
– Other integrated Budini platforms used for tire performance, asset tracking, and fleet operations.
– TreadSpector
– PneuSpector Lite
– PneuSpector V3
– AirAudit 2
– AirAudit 2 BLE
– SpidAir
– Budini RFID Wheel Tag
– Budini RFID Portal
– Pocket Suite
– Budini Torque Pro
– Budini GoCheck
– Budini Fleet
Channel | Description |
Submit requests to: support@budini.com | |
Online Helpdesk | Access support portal and documentation: https://support.budini.com or the help butto within Budini systems |
Scheduled Calls | By appointment for training, configuration, or escalations |
If the Budini system was subscribed or purchased through a local distributor or authorized partner, that distributor is the customer’s first point of contact for support. Budini will provide second-line support to the distributor, ensuring fast resolution of complex or escalated issues.
Budini offers remote support during the following times:
– Monday to Friday
– 08:00 to 18:00 (Eastern Time – USA)
– Excludes U.S. public holidays
Support outside these hours may be available under specific contractual agreements.
Severity Level | Description | Initial Response Time |
Critical | System down or major business impact | ≤ 4 business hours |
High | Major function impaired | ≤ 8 business hours |
Medium | Normal function impaired | ≤ 1 business day |
Low | General inquiries or requests | ≤ 2 business days |
*Response times may vary depending on support contract level.*
To help us serve you effectively, customers are expected to:
– Maintain accurate contact and fleet information in our system
– Ensure trained users are operating Budini systems and devices
– Follow recommended maintenance and usage protocols
– Use designated channels for support requests
Budini may collect usage and performance data to assist in troubleshooting, training, and analytics. Any data shared externally (e.g., with manufacturers or partners) will be anonymized unless expressly agreed otherwise in writing.
The following are outside the scope of standard support:
– Physical damage to devices not covered under warranty
– On-site support (unless separately contracted)
– Issues caused by non-Budini systems or improper use
Budini reserves the right to update this support policy at any time. Customers will be notified of material changes via email or through our support portal.
Need Help?
Email us at: support@budini.com
Visit: https://support.budini.com
